Coherency n. when heart & mind join forces

LoveQuotient®: how deep is their love?

Insights that spark

Stories born from data

From Chatter to Coherency

After 10 years as Chatter, we’re aligning our name with our passion: Uncovering the emotional and rational drivers that make consumers tick.

helping brands build relationships

Coherency is a marketing insights agency. We use breakthrough
research techniques to help brands solve business challenges
by deciphering the emotional logic that drives consumer behavior.
In other words, how the heart rules the head and controls the purse strings.

why it’s not so rational

When psychologists refer to “emotional intelligence,”
they don’t just mean demonstrating patience while standing
in line at Starbucks. Emotions serve as an unspoken
guide for consumer choices.

Purchasing behaviors activate emotional centers

Neuroscience shows the emotional centers of the brain (the insula and striatum) are activated during money transactions, loyalty decisions, and when interacting with brands they love. Most consumers decide what to buy on a sub-conscious emotional level and then construct a rationale.

Emotional > Rational

Ad effectiveness studies have shown that ads featuring an emotional appeal are more effective than ads featuring a rational appeal. Just imagine a world of advertising without babies, puppies, and Clydesdales.

Love for brand predicts consumer choices

The affinity that consumers express for a brand has a 70% correlation with their purchasing patterns (e.g., purchasing a product, paying a price premium, recommending it to friends, ignoring competitive alternative, etc.), which is an extremely strong purchase indicator.

select case studies

Featured Case Study

Teamed with Colgate for a LoveQuotient engagement to understand the emotional drivers of Hispanic consumers when making oral care decisions. The results? A framework that provided the marketing team insight and direction to develop compelling positioning and communications behind their brands for this key market segment.

Featured Case Study

Worked with Citi globally through a LoveQuotient engagement to identify the key drivers of love in the banking and credit card industry and to identify the brand’s opportunities to deepen its emotional connection with customers. The outcome? A highly informed brand repositioning that bridged the rational drivers of choice to the emotional drivers of love in the category.

Featured Case Study

Partnered with E! to measure the emotional impact of advertising on E! Online, utilizing biometric (facial expression recognition and eye tracking) and behavioral response data. The findings? E! Online delivered stronger emotional response than its competitors, in turn driving higher ad recall, advertiser favorability, and intent to purchase among consumers for those brands advertising on

partial client list